PRIVACY POLICY

Last updated 14 November 2016

Host My Pet is an online platform through which Pet Sitters may create listings for Sitter-Provided Services and Pet Owners may book such services. This Privacy Policy tells you why we collect, use or share your personal data collected at hostmypet.fi or hostmypets.com and (hereinafter the 'Site' or 'Service').

The data controller in accordance with the applicable law is Host My Pet LLC (hereinafter together 'Host My Pet', 'we', 'us' or 'our'). Host My Pet is responsible for ensuring that the processing of personal data complies with this Privacy Policy and applicable data protection legislation.

Contact details of the data controller:

Host My Pet LLC

Business ID 2778610-3

Kruunuvuorenkatu 5 C 15

00160 Helsinki

Data Protection Officer/Contact person is Daniel Ta / daniel.ta@hostmypet.fi

  1. Legal basis for processing and purpose of processing personal data

Primarily, the legal basis for processing of personal data is based on your contract or request to enter into a contract concerning the use of Site and/or the Service. We are processing personal data for the purpose of providing the Service you requested and all actions related to this. Your personal data is needed for example

  • to manage your account;
  • to provide customer support if requested;
  • to collect fees;
  • to communicate with other members and to us through the Site,
  • to prevent, detect and investigate potentially prohibited or illegal activities and overall to oversee that the Service is used in an appropriate manner and in conformity with the law and applicable Terms of Service

Host My Pet may also process your personal data on the basis of our legitimate interest, such as for marketing and statistical purposes. We want to improve our Site, features and content, and to enable Users to enjoy and easily navigate the Site. We use this technical data to analyze use of the Site and to increase our Site's functionality and user-friendliness, and to better tailor it to our Users' needs. Therefore we may:

  • send marketing messages via email to those who have registered. Marketing messages may, for example, tell about our services, service updates and promotional offers. You can at any time ask as not to send marketing messages;
  • customize, measure and improve our services, content and advertising. We can send offers based on your preferences; and
  • use cookies or other similar techniques for statistical purposes, to compile anonymous, aggregated statistics that allow us to understand how our Users use this Site and increase user-friendliness.
  1. Collection of personal data

We collect your personal data in order to provide you the requested Service. We may collect your personal data through different means, which are explained below.

Necessary personal data you give us via the Site. This Site and its functionalities require the use of an account. When you register with us through the Site, login or logout (including all attempts) to Site, when you choose to post or reserve a listing or when you contact another Host My Pet Member using the message feature of the Site or communicate with us through the Site, we may collect your personal information. This may include;

  • basic personal information, such as your name
  • your contact details, such as email, phone number and home postal address
  • information regarding your pet
  • correspondence through the Site
  • transactional information based on your activities on the Site, such as credit card number, billing and other payment information you provide, also including information needed to identify you

Some data we get automatically from your use of Site. This technical usage data includes for example

  • user ID, IP address, browser type and operating system, date and times of access and standard web log information, the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages and other equivalent technical usage data.

Technical usage data may be personal data or combined with other data it may become such. To the extent that technical usage data is personal data, we will treat the combined data as personal data.

In addition, we may also collect personal data when you voluntarily give us such, for example complete customer surveys or provide feedback. This personal data is optional and not required in order to use this Site.        

3.        Sharing of personal data

We may share personal data internally within Host My Pet group for purposes defined in this Privacy Policy.

We may disclose personal data to third parties:

  • when required by law such as to comply with a subpoena, requests by competent public authorities, or similar legal process;
  • with our trusted services providers who work on our behalf, and who do not have an independent use of the information we disclose to them or;
  • if our company is involved in a merger, acquisition, or sale of all or a portion of its assets
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;

        We might transfer data outside of the EU/EEA if required.

4.        Retention of personal data

We will retain your personal data for as long as it is necessary in order to use this Site. After that we will remove your personal data except when required by law or rights or obligations by either party.

5.        Cookies and other similar techniques

We use cookies and other similar techniques, such as web beacons, to provide you the Service and make it easier to use. Cookies are small text files placed on your device to collect standard internet log information. Certain functionalities of the Site require use of cookies. We use cookies to provide functionality of Service and to make it easier for you to use it.  We use cookies for example to identify you (login and logout authentication), to remember your session allowing you to continue where you left in case of time-out and to prevent unauthorized use of Site.

We also use cookies for statistical purposes to compile anonymous, aggregated statistics, such as to estimate number of users and detect which parts of the Site users find most useful, and identify features that could be improved. We also use cookies to customize our Site, content and advertising.

You can set your browser not to accept cookies. You can also limit the use of cookies or remove cookies from your browser. However, cookies are important part of how our Site works, so limiting the use of cookies may affect the functionality of our Site.  

This Site uses also third party vendor Google AdWords, remarketing service provided by Google Inc. (hereinafter 'Google'), to advertise our Service. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Google uses cookies to serve ads based on past visits to the Host My Pet Site. You can opt-out of interest-based advertising by using the Google Ad Preferences page, and opt out of interest-based advertising entirely.

6.        Children

We do not use the Site to knowingly solicit data from or market to children under the age of 16. If we become aware that a child has provided us personal data, we will delete such information. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at [email protected] We will delete such information from our files within a reasonable time.

7.        Your Privacy Rights

You have a right to access personal data we hold about you. If you think personal data is inaccurate or incomplete, you have a right to request us to correct or remove it. However, it is important to understand that a request of removal prevents the use of Site.

You have a right to object for certain processing, such as direct marketing and profiling.  

You have a right to data portability, i.e. right to receive your personal information in a structured, commonly used machine-readable format and transmit your personal information to another data controller.

If you think there is a problem with the way we are handling your personal information, you have a right to file in a complaint to your national or any other data protection authority in the EU/EEA.

In Finland the authority is the Data Protection Ombudsman

You can find contact details through this link 

8.        Security

We maintain reasonable security measures (physical, electronic and procedural) to protect personal information from loss, destruction, misuse, and unauthorized access or disclosure. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Service.

Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

9.        Changes to this Privacy Policy

We reserve the right to change and update this Privacy Policy. If we make changes to this Privacy Policy, we will provide notice on our website at hostmypet.fi / hostmypets.com, where we will also keep the most current version of this Privacy Policy available.

10.        Contact us

If you have any questions regarding our Privacy Policy or personal data we hold about you or you wish to opt out from receiving any messages we may send you, please contact us by email at [email protected] or [email protected].